Accessible travel: preparing the course and assistance

Step 1

Describe the necessary route

Specify possible walking distances, steps, transfers, mobility devices and sensory or communication needs. A useful answer is on the practical obstacles. Share only the information required for the requested service.

Step 2

Confirm transport

Consult the carrier's rules for equipment, batteries and assistance. Ask for the appointment point, time of presentation and procedure at each stage. The modalities differ between aircraft, train, coach and boat.

Step 3

Check matches

Control dock or terminal changes, elevators, travel times and assistance relays. A theoretically possible correspondence may be inappropriate if it does not allow the necessary time. Provide a margin and an alternative confirmed.

Step 4

Document the accommodation

Ask for access from the street, useful dimensions, the operation of the elevator, the configuration of the bed and the bathroom. Confirm the exact category of room reserved; a general picture of the hotel is not enough.

Step 5

Review transfers and activities

Check the vehicle, boarding, the space for equipment and access to the sites. Ask the service providers about the entire visit, including health and return journey. Keep an option compatible if equipment is unavailable.

Step 6

Find rights and contacts

Passengers with disabilities or reduced mobility have specific rights in the European Union depending on the mode of transport. Check the official forms and then the claimant's procedures. Keep support contacts and confirmations on an accessible medium.

Step 7

Putting into practice: An accessible advertised hotel

Describe the route from the drop-off point to the bedroom: steps, elevator, doors, bathroom and equipment required. Distinguish request for preference and service confirmed in writing.

Putting comparison into practice

Confirm continuity between benefits

Describe the functional needs of the traveller for each part of the journey. A favourable response on a transport is not enough to confirm the transfer and the next chamber.

Educational example of preparation, without commercial offer or testimony. Adapt the situations to your journey and to the answers of the competent interlocutors.

On a small screen, scroll the table horizontally to read the three columns. On the keyboard, use the arrows after selecting the array.

How to use answers

Identify the transitions between these three parties and ask who ensures each. Keep confirmations with the program, limiting the personal data shared to those needed for the organization.

Take the time of a last check

Before you validate, read the names, dates, locations, schedules and details of the services included. Do this check calmly on the final summary. An error identified before payment is usually much simpler to correct than after confirmation.